YOUR CHOICE OF HOMECARE

You have them! At Better Care Plus it is important to us that you know and understand your rights, we are here to support you and to provide encouragement, guidance, and assistance in any choices that you make. People with a disability have the right to respect, dignity and to full participation in society. You will receive a service that allows you to maximise your choices for social participation and cultural inclusion.

We respect your right to privacy and confidentiality of any personal information, records and will uphold your right to make decisions including medical treatment or other interventions.

It is also your right to try new things, we will assist you to do so whilst ensuring that you are treated fairly and independently.

We welcome your right to talk freely and express your thoughts, opinions and choices. Better Care Plus will listen to you and support the choices you make, and we will include your family, carers, or advocate when you want them to be included.

You have the Right to access supports that:

• promote, uphold and respect your legal and human rights;
• respect your culture, diversity, values and beliefs;
• respect and protect your dignity and right to privacy;
• are free from violence, abuse, neglect, exploitation or discrimination; and
• allow you to exercise informed choice and control.
• tell you about and uphold your rights;
• provide supports in a way that promotes, upholds and respects your rights to freedom of expression, self-determination and decision-making;
• support you to make informed choices, exercise control and maximise your independence in relation to the supports we provide;
• respect your autonomy, including your right to intimacy and sexual expression;
• provide you sufficient time to consider and review your support options and seek advice if required, at any stage of our service delivery;
• support you to access an advocate (including an independent advocate) of your choosing;
• support you to engage with your family, friends and chosen community in the ways you want to;
• treat you with fairly, with courtesy, dignity and respect and without discrimination;
• give you information about our services and associated costs, as well as other support options, within and outside Better Care Plus;
• involve you in decisions about your supports, as well as our programs and policies;
• provide services that consider and respect your lifestyle, cultural, linguistic and religious background and preferences;
• protect your personal information and only use it for the right reasons;
• support you to provide us with feedback on our service, including complaints;
• promptly address enquiries and complaints about the supports you are receiving;
• support you to connect with other services, including advocates, interpreters and translators, if needed.
• support you to have a person to speak on your behalf for any purpose; and
• provide safe and appropriate services that are culturally relevant and support your needs and goals.